Shipping and returns

Shipping and Return Policy

1. Shipping

1.1. Delivery Methods

We deliver ordered goods using reliable courier services. Packages are delivered to OMNIVA parcel terminals.

1.2. Delivery Time

Orders are delivered within 2-5 business days from order confirmation. Delivery time may be extended due to high parcel terminal occupancy or courier delays.

1.3. Shipping Fee

The shipping cost is displayed when selecting a delivery method and depends on the chosen option and order amount.

1.4. Shipping Restrictions

We deliver within Lithuania, Latvia, and Estonia. For international shipping, please contact us at dovile@vizga.lt.

1.5. Delivery Issues

If your order does not arrive within the expected timeframe or is damaged during shipping, please contact our customer service team immediately at dovile@vizga.lt or call 060214936.

2. Returns and Exchanges

2.1. Return Period

Customers may return items within 14 days of receiving them. Returned items must be unused, in their original packaging, with all attached tags and labels. The following items cannot be returned:

  • Opened cosmetic products with damaged packaging.
  • Custom-made products.
  • Food items, unless the packaging was damaged during delivery.

2.2. Return Conditions

  • The item must be returned in the same condition as received.
  • Refunds are issued within 14 days of receiving and inspecting the returned item.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

2.3. Defective or Incorrect Items

If the received item is damaged, defective, or incorrect, customers must report the issue within 3 days of delivery. In such cases, the return shipping is free, and customers can choose either a replacement item or a full refund.

2.4. Return Procedure

  1. Contact our customer service team at [Your Contact Email] with your order number and the reason for the return.
  2. Once the return is approved, send the item to the provided return address.

For any further questions, please reach out to our support team at dovile@vizga.lt.